Frequently Asked Questions

What information do you collect when placing an order? Why?
We collect your email address for emailing you an order confirmation; we do not share your email address with any third parties that will send you unwanted or spam mail. Your email address used to contact you online is used solely for use between you (buyer) and PussieWhipped.com to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. Actual shipping address is collected for shipping purposes and is used between PussieWhipped.com and the selected carrier only. Billing information is collected after you place your order for interoffice use only. Your billing information may only be disclosed to the issuing bank for verification purposes. Please note our Privacy policy

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Will anyone be able to figure out whats in my package?
Please refer to our Privacy Policy page

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What if I have a privacy question?
You may address any privacy related questions to sales@pussiewhipped.com

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I haven't received my order yet, where is it?
You are always sent a tracking number. We also will help you locate your package if you contact us at sales@pussiewhipped.com.

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How do I cancel my order?
For all order cancellations, please email sales@pussiewhipped.com

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How do I add products to my order after it I got the confirmation email?
To add more products to an order already placed, you may email sales@pussiewhipped.com or call us toll free at (888)290-3215 8:00am-4:00pm E.S.T. (Eastern Standard Time U.S.)

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What if my toy or DVD doesn't work?
Please refer to our Return Policy page.

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How do I return a non-working toy or DVD?
Please refer to our Return Policy page.

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How do I ask for a refund?
Please refer to our Returns Policy page.

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I haven't gotten my refund yet, when should it show up on my bill?
Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days. Please refer to our Returns Policy

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Can I get a store credit for something I bought and returned?
Please refer to our Returns Policy page.

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I don't want to use my credit card online, how can I purchase something?
Orders can be placed confidentially over the phone. We will get back to you in 24hrs. You may call us toll free at: (888)290-3215 8am-4pm E.S.T. (Eastern Standard Time U.S.) Also, you can always send a check or money order to: Pleasure Connection LLC 10 Park Ave apt.43 Bloomfield, NJ 07003

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Can I pay with Paypal?
Yes, you can. When you are ready to checkout select Paypal and follow Paypal checkout procedure.

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Why didn't I receive a confirmation email?
Some computers do not accept our emails due to the nature of our business. If you want your order ID and more information on your order you may email sales@pussiewhipped.com or call us toll free at (888)290-3215 8:00am-4:00pm E.S.T. (Eastern Standard Time U.S.)

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How do I get a tracking number for my package?
We can email directly to you the tracking number and tracking information for your package. If you do not have one, you may email sales@pussiewhipped.com or call us toll free at (888)290-3215 8:00am-4:00pm E.S.T. (Eastern Standard Time U.S.) If you have a tracking number and you chose UPS as your carrier you can track your package on the UPS self tracking page at: http://www.ups.com/WebTracking/track?loc=en_US If you have a tracking number and chose USPS as your carrier you can track your package on the USPS self tracking page at: http://www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm

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How do I ship to an address that isn't mine?
When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.

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How do I get my product shipped overseas?
Please refer to our Shipping Policy page.

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Do you refund shipping charges?
We refund shipping charges in the following cases: 1. We ship an incorrect product. 2. We ship a broken or defective product. If we re-ship a product in these cases, we do not add another shipping charge

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What if a product is not in stock?
If a particular product is not in stock, you can be added to our wishlist. Once the item you have been waiting on becomes available, we will notify you via email or ship it out to you using your billing information on file. To do so, please email sales@pussiewhipped.com with wishlist in the subject line, and then list the item/s you are wishing for.

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How do I get discounts on my future purchases?
To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member you can enjoy discounts, be the first to find out about our sales.

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How do I sign up as a member?
Signing up for membership is easy; simply fill out the required information on the shopping cart pages before placing an order. You should then receive a confirmation email with a member number.

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Are these products safe for use?
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.

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Can I get a mail catalog?
We currently do not mail catalog's. We are strictly an online business.

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I heard about "sex toy parties", can I host one?
If you are interested in hosting your very own sex toy party, simply email us at sales@pussiewhipped.com

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Are children safe at pussiewhipped.com?
The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children. At the moment you register with pussiwhipped.com, purchasing products from pussiewhipped.com or providing information to pussiewhipped.com, you assure pussiewhipped.com that your are over the age of 18 and any information given to pussiewhipped.com about a third party is from a third party over the age of 18.

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